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Meet The Staff

Executive Staff:


John Taylor,  President

John came to TBR in 2001 when Darlene opened the company.  He graduated in 1995 from Mercer University with his Bachelor's Degree and in 1998 from Georgia State University with his Master's Degree.  He also holds a Georgia Accident, Sickness and Life License. 

Email John Taylor

Darlene Taylor, CEO

Darlene opened TBR in 2001 having 35 years experience in Claims Administration.  She is a member of the Society of Professional Benefit Administrators, Self-Insurance Institute of America, Life and Health Underwriters, Women's Forum, Georgia Health Underwriters Association.  She holds her GA License in Accident, Sickness and Life.

Email Darlene Taylor
Carol Hopper

Carol Hopper, Claims Manager

Carol has been with TBR since 2006. Prior to joining the TBR team, Carol worked as a Claims Examiner for several other Third Party Administrators. She was promoted to Claims Manager this past year. She is a graduate of Valdosta State University
with a Bachelor's Degree in Marketing.

Email Carol Hopper

 

 

Support Staff:

   
Sharon Tyler, Claims Manager

Sharon Tyler, Claims Auditor & Pharmacy Specialist

Sharon has been with TBR since 2008. She is our prescription liaison for all of our clients. She is one of our claims examiners having over 13 years of experience. Sharon has her Associates Degree in Healthcare Administration and has been certified in the ICD10 coding.

Email Sharon Tyler

Charity Lamb, Billing Specialist

Charity Lamb, Billing Specialist

Charity has been with TBR since 2004. She handles all of the billing for our groups. She also handles all of the request for funding. She has a background in processing and examining claims, and has also been apart of the Customer Service
Team here at TBR. She is a vital part of our company.

Email Charity Lamb

Brittany Stephenson, Account Executive

Brittany Stephenson, Account Executive

Brittany has been with TBR since 2010. She handles the installation and renewals for all of our groups and prospect groups. She also handles all of the monthly reporting for each group. Brittany has received her Georgia Accident and Sickness
Licenses and is certified in the ICD10 coding.

Email Brittany Stephenson

   

Nicole Antoine, Customer Service Rep/Claims Examiner

Nicole has been with TBR since 2011. She is one of our claims examiners currently works in our Customer Service Department. She handles Medical claims and Provider and Employee online access to claims and eliglibility. She is certified in the new ICD10 coding, and holds a degree in Business Administration.

Email Nicole Antoine

   

Jillian Wiley, Customer Service Rep/Claims Examiner

Jillian has been with TBR since 2015, she is a claims examiner, and assists in customer service as well.  Jillian is the primary examiner for all groups with the Cigna Network.  She has a background in Medical billing and Collections.  She comes to us from United Health Care, where she completed her certification as a healthcare information specialist,  with icd-9/icd-10 coding proficiency. 

   

Jennifer Benton, Customer Service Rep/Claims Examiner

Jennifer has been with TBR since 2016, she is a claims examiner, and assists in customer service as well. She has 25 years of background in the medical field.  She is certified in the new ICD10 coding.

 

Taylor Benefit Resource

"Our Success is measured by the satisfaction of our clients"

 

 

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